1 Introduction & Consent
Wwak44 (referred to as "we" or "the platform") treats your privacy as a top priority. This privacy policy explains what personal information we collect, why we collect it, and how we keep it secure.
By registering on wwak44 or using our services, you agree to this Privacy Policy you will be considered to have accepted these terms. If you disagree with any part of this policy, please discontinue use of our services.
Our Commitment to Transparency: wwak44 believes you have the right to know — what information we hold about you and how we use it. This privacy policy is part of that commitment to transparency.
This policy is written in Bengali and applies to users in Bangladesh. In the event of any dispute, the English version shall be considered final.
2 What information we collect
Wwak44 only collects information that is necessary to provide our services. We gather data from three main sources:
a) Information you provide directly:
- Name, date of birth, email address, and mobile number (collected at registration)
- Copy of national ID or passport (for KYC verification)
- Payment method details such as your Mobile Banking/Nagad number (for processing transactions)
- Information you provide via support chat or email
b) Automatically collected information:
- IP address & device type
- Browser & Operating System Information
- Log of time spent on each page
- Cookies & Session Data
c) Information received from third parties:
- Transaction confirmation data from the payment gateway
- Security data from fraud detection services
We do not collect your full bank account or card number. Payment information is processed through our secure payment partners.
3 How your information is used
Wwak44 uses the information collected under this privacy policy for the following purposes:
| Purpose of Use |
What Data Is Used |
Legal basis |
| Account creation and management |
Name, email, mobile number |
Contractual Necessity |
| Identity Verification (KYC) |
NID, passport, photo |
Legal obligations |
| Payment Processing |
Payment Method Details |
Contractual Necessity |
| Customer Support |
Contact details, chat logs |
Legitimate Interest |
| Fraud Prevention |
IP, device, and transaction logs |
Legitimate Interest |
| Marketing (Subject to Consent) |
Email, mobile |
Your consent |
We will never use your data beyond the purposes stated above. Any new use will require your separate consent.
4 Data Sharing & Disclosure
Wwak44 never sells your personal information. However, data may be shared with third parties in the following limited circumstances:
Payment Partners
With payment processors such as Mobile Banking, Nagad, and Rocket — solely to complete transactions.
Legal authorities
In response to a court order or a lawful request from a government authority — such as investigations into money laundering or fraud.
Security Services
Shared with fraud detection and cybersecurity partners — for platform protection purposes.
Technology Partner
With hosting and cloud service providers — to store data and keep services running. They are bound to comply with our privacy policy.
International data transfers: In some cases, your data may be stored on servers outside Bangladesh. We ensure that adequate data protection standards apply in those countries as well.
5 Cookies & Tracking Technologies
Wwak44 uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.
Cookies we use:
- Essential cookies: To maintain your login session and ensure security — these cannot be disabled.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand which parts of the platform are used most — without identifying you personally.
- Marketing Cookies: To show you relevant offers only with your consent.
You can block or clear cookies at any time through your browser settings. Please note that doing so may affect how some features of the platform work.
6 Security Measures
To protect your privacy on wwak44, we employ industry-leading security measures:
- SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
- Firewall Protection: Advanced firewall protection against DDoS attacks and unauthorized access.
- Regular Audits: Regular security audits conducted by independent external security experts.
- Access control: Only authorized personnel have access to user data.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
Reporting a Security Breach: In the event of a data breach, we will notify affected members within 72 hours and take all necessary action.
7 Data Retention Period
Wwak44 does not retain your data longer than necessary. Standard retention periods are as follows:
- Account information: For the duration of account activity and up to 5 years after closure.
- Transaction Records: 5–7 years as required by law.
- KYC documents: Up to 5 years after account closure.
- Customer Support Logs: 2 years after the issue is resolved.
- Marketing Information: Deleted upon withdrawal of consent.
After the designated period, data is automatically deleted or anonymized so that it can no longer be linked to you.
8 Your privacy rights
Under wwak44's privacy policy, you have the following rights:
Right to Know
You can find out what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain conditions.
Right to Restrict Processing
You may request that the processing of your data be restricted in specific circumstances.
Data Portability
You can export your data in a structured format.
Right to object
You may object to marketing or the processing of your data.
To exercise these rights, please contact our support team. We will respond to your request within 30 business days.
Certain rights may be limited where data retention is required by legal obligation — for example, keeping transaction records in compliance with anti-money laundering laws.
9 Protection of minors
Wwak44 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
Age is verified at registration and date of birth is confirmed during the KYC process. If we receive data belonging to a minor, we will delete it immediately and close the associated account.
If you believe a minor has opened an account on wwak44, please notify our support team immediately.
10 Third-Party Links & Services
Some games or payment services on the wwak44 platform are powered by third-party technology. These third parties operate under their own privacy policies.
These third parties are selected through regular review and are contractually bound to maintain high data protection standards. However, wwak44 is not responsible for their independent operations.
- Game software provider — processes gameplay data only.
- Payment gateway — receives only the information necessary to complete the transaction.
- Cloud hosting service — stores encrypted data and cannot access its contents.
11 Privacy Policy Updates
Wwak44 may update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:
- Minor Changes: The last updated date on this page will be revised accordingly.
- Major Changes: You will be notified in advance by email or app notification.
- Material Changes: Fresh consent will be obtained.
Continued use of the platform after any changes will be considered your acceptance of the updated policy.
13 FAQ
No, wwak44 never sells or rents your personal data to third parties. Your information is used solely for service delivery and security purposes.
Even after account closure, certain data is retained for a specified period as required by law. Transaction records are kept for 5–7 years and KYC documents for up to 5 years, after which they are automatically deleted.
The platform cannot function properly without essential cookies — they are required to maintain login sessions. Disabling analytics and marketing cookies will have minimal impact on functionality, though you may see fewer relevant offers.
You can update certain details directly from your profile settings. To correct KYC documents or other sensitive information, please contact our support team. We will process your request within 30 business days.
You can opt out of marketing messages by updating your notification preferences in account settings, or by contacting our support team to withdraw your consent.
Yes, we never store your full bank or mobile banking PIN. Payments are processed through a secure payment gateway and all transactions are protected with SSL encryption.